Shipping & Pre-Orders
- Pre-orders are charged at the time of purchase, not when we ship them out.
- Some pre-orders may be required to be ordered separately from other items.
- If you need to cancel or change a pre-order, please send an email to firstname.lastname@example.org as soon as possible.
Our fulfillment centers are based out of Chicago in the United States and Hong Kong. The further you live from Chicago, the longer your package may take to arrive.
All orders placed from the US and Canada will fulfill out of Chicago with the exception of our No Grip Case series. All orders placed in other countries will fulfill out of our Hong Kong facility.
PLEASE READ: International orders may be subject to customs/duty fees which have to be paid before the shipment is released to you . If you're unsure on whether you'll be subject to customs fees, we'd recommend contacting your local customs office for more information before placing your order. We are not responsible for these fees. You will NOT be eligible for an order refund should you decide NOT to pay these fees once your shipment is processed by the Customs department of your country.
Our fulfillment centers are closed on weekends (Sat + Sun), holidays, and other rare occasions. This means we will prepare orders, but do not hand them off to the carrier for shipment until the next open day of business. Orders typically take 24 to 48 hours to process when placed Monday through Friday.
The exception to processing time is during November and December when holiday volume increases greatly. We appreciate your patience during the holidays as our teams are working very hard to process and get your orders to the couriers.
We may post a notice on our website if orders will take longer than usual to ship.
If your order comes back 'return to sender', we will either refund the cost of the item minus shipping, or you can pay to have it re-shipped.
We cannot guarantee specific delivery dates, and we do not offer refunds for shipping fees if packages are delivered later than expected. Any option labeled "Next Day" or "2nd Day" simply refers to the exact name of a service provided by a carrier and not a delivery guarantee. If you're in a hurry to receive an order, please send an email to email@example.com and we'll do our best to get it shipped off ASAP!